Daily Deal coupons: These are only valid on purchases made through  www.lilydawsondesigns.com (not any of our brick and mortar retail locations like Elly’s Couture).  Only 2 may be used per purchase and may not be combined with any other offer or sale items.  If you are having any trouble using your coupons, email orders@lilydawsondesigns.com

Shipping: We ship our items within 7 business days from when you have placed your order using USPS Priority Mail Shipping added at Checkout.  Because these items are handmade, we appreciate your patience.  If you have rush delivery needs, please contact us at: orders@lilydawsondesigns.com so we can accommodate your request.

Returns: We will accept returns on a case-by-case basis only.  Please contact orders@lilydawsondesigns.com with return requests.

Damages: Because every item is handmade to order, we understand that damages may occur.  Lily Dawson Designs is happy to fix any damage that may occur.  Just mail the item in a padded envelope to:  Lily Dawson Designs, Attn: Damages, 405 W. Stewart Rd., Columbia, MO, 65203.  Our damage policy does NOT include tarnishing of the chain or wearing of leather.  Contact orders@lilydawsondesigns.com for further questions.

Bulk Orders: Lily Dawson Designs is very popular with customers around the globe.  If your group would like to place an order for a large amount of bracelets at a discounted rate, please contact us at wholesale@lilydawsondesigns.com

Wholesaling to Boutiques: We offer no minimums and assistance in choosing the right items for your boutique, if desired. Please contact wholesale@lilydawsondesigns.com for a complete wholesale price list.

Personalization: We do offer customized options for customers who prefer to substitute or add charms to their order, change or add chain, etc. at an additional charge.  For these requests please contact orders@lilydawsondesigns.com.

Questions? For any other questions, please contact info@lilydawsondesigns.com.

Thank you and happy shopping!