Shipping: We ship our items within 7 business days from when you have placed your order using USPS Priority Mail Shipping added at Checkout. Because these items are handmade, we appreciate your patience. If you have rush delivery needs, please contact us at: orders@lilydawsondesigns.com so we can accommodate your request.

Returns: Every LDD piece is handmade, therefore minor differences in our website photos and your product may vary. These differences are normal and do not necessitate a refund.

If a problem exists on a purchased item, please contact us via email (orders@lilydawsondesigns.com) where we will direct you on the steps to repair or replace the item at your shipping cost. If you’d like a refund on an item for any other reason, we are happy to refund you the cost of the product + any taxes charged. Shipping costs will not be refunded and you will need to cover return shipping. We suggest using a padded envelope and USPS First Class Mail as we’ve found it to be the cheapest and most reliable for our uses. Please email us so we know to expect a return and include a note inside the package reminding us of your request.

Items that arrive damaged will be replaced. Please contact orders@lilydawsondesigns.com with these requests.

Damages: Because every item is handmade to order, we understand that damages may occur. Lily Dawson Designs is happy to fix any problems that befall on our handmade pieces. Our damage policy does NOT include tarnishing of the chain or wearing of leather. Contact orders@lilydawsondesigns.com for further information.